Support.com for Education Sector
May 13, 2021

Support.com for Education Sector

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Support.com Guided Path

It is being utilized in our organization as it provides full customer service along with technical support to achieve outcomes to lead the industry. It provides home sourcing based services with full home based agents support. It provides best solution with massive home based team and help in technical solutions as well.
  • Helped in customer and technical support with massive home based team.
  • Optimized home sourcing and industry leading solutions.
  • Helped a lot in Education and Healthcare.
  • Need more value with products.
  • Need more value with warranty.
  • Cloud platform needs improvement.
  • Self Solutions
  • Technical Support
  • Customer Service
  • No specific resources required.
  • Less team because of home based services.
  • User friendly.
No alternative utilized

Do you think Support.com Guided Path delivers good value for the price?

Yes

Are you happy with Support.com Guided Path's feature set?

Yes

Did Support.com Guided Path live up to sales and marketing promises?

Yes

Did implementation of Support.com Guided Path go as expected?

Yes

Would you buy Support.com Guided Path again?

Yes

It is well suited for consumers with small business[es], but in my view not suitable for large businesses.