Item: SupportBee
Rating: 9
Author: Tejas Rane

Use Cases and Deployment Scope

We have a research-based software Affiliate Corner and also have an inbuilt dashboard for our customers. Our customers have many questions regarding the software and we needed a ticketing system that is reliable and good. So we went with SupportBee for our ticketing and knowledge base system. We were very impressed by it. The ticketing system makes so much sense because we get a lot of such inquiries and it makes sense to streamline the process without getting overwhelmed.

Pros and Cons

Shared inbox system
The knowledge base resource
Customer portal software

I wanted a web-hook integration. Not sure if I saw it inside the product.
The shared inbox interface could be made much more flexible and easy to use. Currently, it feels overwhelming at large.
The reporting section could be made more analytical and indepth with addition of lot of metrics that can help us make decision.

Return on Investment

High customer satisfaction
Better NPS scores
Better reviews from customers in turn help us share the product through WOM (Word of mouth).

Key Insights

Do you think SupportBee delivers good value for the price?

Yes

Are you happy with SupportBee's feature set?

Yes

Did SupportBee live up to sales and marketing promises?

Yes

Did implementation of SupportBee go as expected?

Yes

Would you buy SupportBee again?

Yes

Other Software Used

Ahrefs, MailerLite, ConvertKit

Likelihood to Recommend

SupportBee is well suited for teams and companies having a lot of inquiries like us. The ticketing system made it flawless and streamlined our process for answering queries seamlessly. Because of the nature of the product, software like SupportBee made it very very useful and saved a lot of time for us and not to mention the hectic nature of queries. So overall I would say it is well suited for ticketing and filtering queries and sharing it with the team as a shared inbox so that your team can also handle the queries.

Best for companies having a lot of enquiries and want to streamline their ticketing system.

Overall Satisfaction with SupportBee