Great Survey Tool – Best Service & Support
April 15, 2016

Great Survey Tool – Best Service & Support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurveyGizmo

Several departments in our company use SurveyGizmo, but not enterprise-wide. It is used for event signups, service feedback, quick polls, reader surveys and internal surveys. The ability to automate many tasks and connect with our marketing automation system is key.
  • Easy to edit and create surveys. Intuitive CMS.
  • Ability to connect via API to our marketing automation system.
  • Responsive surveys for use on virtually any device. Many design options.
  • Service and support is outstanding.
  • Detailed and customized reporting. Ability to download reports in various formats.
  • Control over nearly every aspect of survey. Quotas, ability to return to finish survey, end dates etc.
  • A few too many sub-menus, but overall not too bad.
  • Productivity has definitely increased as a result of using the automation tools and easy to understand user interface.
  • Speed of survey deployment has increased significantly over previous survey tools we've used.
  • Service and support is excellent and has had a positive impact on our users.
Controls and ease of use...

Alchemer Feature Ratings

Survey templates
9
Themes
10
Custom logo/branding
10
Changes to live survey
10
Question design help
10
Multiple question types
9
Survey logic flexibility
10
Response tracking
10
Data export
9
Standard reports
10
Custom reports
10
Analytics
7
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
9
Access controls
10
Compliance
9