SurveyGizmo - Why you should check it out
April 20, 2016

SurveyGizmo - Why you should check it out

Alyson Wegener | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurveyGizmo

SurveyGizmo is used as our main survey creation and data collection system. It is used by the Research team in the Marketing department for various projects and to support research of programs throughout the organization.
  • Features - Includes features such as NPS and Max Diff.
  • Easy to Use - Very user friendly and easy to pick up.
  • Cost - great value for its capabilities.
  • Options - Multiple question types and reporting options.
  • Report sharing - Great report sharing features via email and links.
  • Could improve data sharing between projects. If you have year over year data you'd like to consolidate, the process is a bit of a hassle.
  • Occasionally have issues with the system running slow/opening files.
  • Customers occasionally complain they cannot access the survey due to too many users connecting at one time.
  • Better customer service to internal clients
  • Increased time spent previously on sharing data
  • Cost-effective wtih industry budgetary concerns
For the functionality, especially with the additional features such as NPS and Max Diff, SurveyGizmo was all around the best option for the price. It allowed us to do everything we could with a previous tool and didn't have too many extra functions we were paying for but didn't get any true use out of.
I believe SurveyGizmo to be a good choice in most situations. I can't think of any times where it wouldn't be appropriate to use. It has been well suited for our member-based organization to collect both ad-hoc type surveys, as well as ongoing, monthly, and consistent event attendee satisfaction and program surveys.

Alchemer Feature Ratings

Survey templates
8
Themes
8
Custom logo/branding
7
Changes to live survey
9
Question design help
5
Multiple question types
8
Survey logic flexibility
7
Response tracking
9
Data export
8
Standard reports
7
Custom reports
7
Analytics
6
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
7
Access controls
6
Compliance
9