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Surveymonkey is above the rest
March 08, 2014

Surveymonkey is above the rest

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Basic

Modules Used

  • questionnaire
  • form building

Overall Satisfaction

We use it to access customer information and concerns. It is mainly used by our marketing department. It narrows down our demographic s and areas of satisfaction and improvement.
  • Provides statistics of your data
  • Allows you to customize your survey to your needs
  • Provides you the ability to use skip logic to target specific individuals
  • Could have better training tutorials
  • Provide easier ways to choose the proper answer choice
  • Ability to post entire survey on one page
  • Better customer service
  • Increased customer satisfaction
  • Higher return of repeat business
  • N/A
This is the first product I used so I have nothing to compare it to. Overall I have been happy with the product. I know our company selected it because of its high quality user rating.
Their personal customer service is great. There has been a few times where I have had issues on the site and called them up and they were more than happy to walk me through everything. Very helpful.
Survey monkey is best used to obtain demographic information or satisfaction/ dissatisfaction with a company or product.