SurveyMonkey makes it easy to create surveys & polls, but lacks customer support
August 24, 2021

SurveyMonkey makes it easy to create surveys & polls, but lacks customer support

Katie Bindert | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

We use SurveyMonkey to prepare and market all of our surveys. We find it's not only useful in surveying our clientele, but collecting employee data as well.
  • Creating Surveys - Endless customization features to fit any size business
  • Marketing Surveys - Collect both consumer and employee data points
  • Array of Features - Unique Plans for individuals as well as corporations
  • Subscription service is not for everyone - Worth looking into before fully committing
  • Survey Implementation - Limitations on free plans can be severe
  • Refund policy - Customer service cuts serious corners
  • Implementing SurveyMonkey had an overall positive impact (+4% ROI) on our business objectives
  • The data we collected via SurveyMonkey was invaluable and key program changes were made based solely upon this research
REDCap and Qualtrics ahave implemented a higher authorization and security standard, therefore making them the safer platform to use.

Do you think SurveyMonkey delivers good value for the price?

No

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

Qualtrics CoreXM, REDCap (Research Electronic Data Capture), Google Forms
SurveyMonkey is extremely easy to use. It requires little to no advanced computer and/or IT skills therefore the user can quickly begin implementing surveys and polls driving customer and employee engagement.
SurveyMonkey’s customer service cuts serious corners. This has, in my opinion, been their biggest downfall. Though they have improved some in recent years, there is still very little support, especially when it comes to their subscription services.
SurveyMonkey makes it easy to create simple surveys, quizzes, and polls to collect data from customers as well as employees. SurveyMonkey would be best geared towards smaller, independent, and non-profit organizations in need of basic data collection and research creation

SurveyMonkey Feature Ratings

Survey templates
4
Themes
4
Custom logo/branding
5
Changes to live survey
4
Question design help
4
Multiple question types
4
Survey logic flexibility
6
Response tracking
7
Data export
6
Standard reports
6
Custom reports
7
Analytics
7
Vendor-offered crowdsourcing
4
Respondent restrictions
4
Access controls
5
Compliance
7