Item: SurveyMonkey
Rating: 1
Author: Stefan Achard

Use Cases and Deployment Scope

[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the renewal conditions. [In my opinion, you should] please note that their conditions do not respect Consumer Laws. [I feel that] this is considered fraud. [Because of our experience,] we recently decided to cancel our renewal subscription because our teams using the survey functionalities [feel that] the product [is] archaic and very costly for what it provides. [I believe] other products in the market do a better job for less. We are now turning to other products and companies that are worthy of our business. [Personally,] we do not tolerate fraud and misuse of consumer conditions.

Pros and Cons

Building a question

[I believe that the] renewal conditions [could be done differently].
[I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
[In my opinion, the] graphs are rudimentary and are not usable when presenting results.

Return on Investment

[In my experience, the] data is very hard to manage to help bring [it to a] consensus. For a 5 minute survey, [I believe there is] too much work outside of the application [that] has to be done to reconstruct the data.

Alternatives Considered

Microsoft BI (MSBI) and Microsoft 365 (formerly Office 365)

As [I] mentioned in the previous comments, [I believe] there is no comparison. [In my opinion,] SurveyMonkey is a market lagger.

Key Insights

Do you think SurveyMonkey delivers good value for the price?

Are you happy with SurveyMonkey's feature set?

Did SurveyMonkey live up to sales and marketing promises?

Did implementation of SurveyMonkey go as expected?

Would you buy SurveyMonkey again?

Other Software Used

Microsoft 365 Business Premium, Altova SurveyMaker, Microsoft BI (MSBI)

Usability

[I think] the product is inflexible and too costly for what it offers. Also, if you want to use it for teaching purposes, [I believe that] it comes at a hefty price, which [I don't believe the] community can not afford. [In my opinion,] SurveyMonkey [is] only focused on making money.

Support Rating

[In my opinion,] the way they evaluate the service is archaic, and [I believe that] support does not look at files, honestly. [I feel that] they think only about short-term gains and not keeping customers.

Likelihood to Recommend

[I think that] SurveyMonkey is too basic to actually permit any use. The functionalities that [are] interesting are very costly and [I think that] with the technology evolution of the past 2 years, we consider SurveyMonkey a market lagger.

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Overall Satisfaction with SurveyMonkey