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Very bad solution, I wonder who uses it
January 30, 2020

Very bad solution, I wonder who uses it

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Synoptix

The Finance department is using Synoptix to better work with budgets and spending around the institution.
  • Has a lot of flexibility
  • It is customizable
  • Hard to setup and install
  • Requires a lot of training as it could be confusing
  • It requires a lot of training (cost money)
  • It requires an enormous amount of time to set up (people cost)
Support does not know much about software solutions. As an example, I have struggled for weeks just to set up LDAP that should be fairly simple.

Do you think Synoptix delivers good value for the price?

No

Are you happy with Synoptix's feature set?

No

Did Synoptix live up to sales and marketing promises?

No

Did implementation of Synoptix go as expected?

No

Would you buy Synoptix again?

No

It is excellent if set up well, and users are well trained on how to use it as it is not very user-friendly. But to achieve that, you have to go through the hell of a setup. Support is not knowledgeable in some areas of the software, it is tough to set up and install, and when presented by salespeople, it is all great, but you need to invest a lot to pay it off.

Synoptix Feature Ratings

6.0
Long-term financial planning
5
Financial budgeting
5
Forecasting
Not Rated
Scenario modeling
Not Rated
Management reporting
8
7.0
Financial data consolidation
7
Journal entries and reports
Not Rated
Multi-currency management
Not Rated
Intercompany Eliminations
Not Rated
Minority Ownership
7
Local and consolidated reporting
Not Rated
Detailed Audit Trails
Not Rated
6.8
Financial Statement Reporting
7
Management Reporting
7
Excel-based Reporting
7
Automated board and financial reporting
6
XBRL support for regulatory filing
Not Rated
3.0
Personalized dashboards
3
Color-coded scorecards
Not Rated
KPIs
Not Rated
Cost and profitability analysis
Not Rated
Key Performance Indicator setting
Not Rated
Benchmarking with external data
Not Rated
3.0
Flat file integration
Not Rated
Excel data integration
Not Rated
Direct links to 3rd-party data sources
3
Not Rated
Pixel Perfect reports
Not Rated
Customizable dashboards
Not Rated
Report Formatting Templates
Not Rated
Not Rated
Drill-down analysis
Not Rated
Formatting capabilities
Not Rated
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
Not Rated
7.7
Publish to Web
8
Publish to PDF
8
Report Versioning
Not Rated
Report Delivery Scheduling
7
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Not Rated
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
6.0
Multi-User Support (named login)
7
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
8
Single Sign-On (SSO)
1
1.0
Responsive Design for Web Access
1
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated