Item: SysAid
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

SysAid is being used by our organization to help with asset management and help desk support. It allows us to track our IT infrastructure, while also giving us a way to conveniently manage our IT service requests. This is especially useful because our organization has a satellite office in another part of the state.

Pros and Cons

Asset Management
Customization
Help Desk Management

Usability
Release Cycle
Pricing

Return on Investment

Asset management has become easier.
IT incident and request tracking has increased.
Reporting is more convenient and accurate.

Support Rating

Every time I have a problem, I am able to reach out to SysAid Support. No matter what time it is, I always receive a warm response within one business day. When the initial support representative is unable to assist, my request is sent to the next tier of support. It is extremely convenient, and I feel valued as a customer.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?

Yes

Other Software Used

Atlassian Confluence, ManageEngine Password Manager Pro, Citrix Workspace

Likelihood to Recommend

SysAid is great for organizations that have large ticket volumes and relatively simple asset configurations.

It is more difficult to implement asset management in organizations where outdated technology may still be in use to operate specialized equipment.

All-In-One Asset Management and Help Desk Support Software? Look No Further!

Overall Satisfaction with SysAid