All-In-One Asset Management and Help Desk Support Software? Look No Further!
July 16, 2020

All-In-One Asset Management and Help Desk Support Software? Look No Further!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

SysAid is being used by our organization to help with asset management and help desk support. It allows us to track our IT infrastructure, while also giving us a way to conveniently manage our IT service requests. This is especially useful because our organization has a satellite office in another part of the state.
  • Asset Management
  • Customization
  • Help Desk Management
  • Usability
  • Release Cycle
  • Pricing
  • Asset management has become easier.
  • IT incident and request tracking has increased.
  • Reporting is more convenient and accurate.
Every time I have a problem, I am able to reach out to SysAid Support. No matter what time it is, I always receive a warm response within one business day. When the initial support representative is unable to assist, my request is sent to the next tier of support. It is extremely convenient, and I feel valued as a customer.

Do you think SysAid delivers good value for the price?


Are you happy with SysAid's feature set?


Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?


SysAid is great for organizations that have large ticket volumes and relatively simple asset configurations.

It is more difficult to implement asset management in organizations where outdated technology may still be in use to operate specialized equipment.

SysAid Feature Ratings

Organize and prioritize service tickets
Expert directory
Service restoration
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement
Change requests repository
Change calendar
Service-level management