Overall Satisfaction with SysAid
SysAid is used across the whole organization and we use it to manage IT problems. The convenience of the product is given by the fact that there are two types of interfaces: one for the user, simple and intuitive; the other for the administrator with various options for managing the ticket.
- Manage tickets for administrators
- Insert tickets (for users)
- The presence of a lot of categories
- Category management
- Homepage management for administrators
- Email formatting management
- Less phone calls (positive)
- More effort to manage tickets (negative)
- Better organization of work and priorities (positive)
We evaluated program GLPI and another program written on sharepoint whose name I don't remember. The first was free but on prem and we were looking for something on cloud. The second was paid and on cloud, but it was too complex to use. SysAid offers a solution both onprem and on cloud and is extremely customizable.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes