SysAid Review
March 05, 2021
SysAid Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
It [is] used to manage incidents and service requests. The teams are principally two: help desk (service desk) and field services.
- Reports
- tickets management
- asset management
- data extractions
- graphs
- incident statistics
- better ticket management
- too much investment in time and money to adapt Sysaid to our reality
Do you think SysAid delivers good value for the price?
Not sure
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
No