Great incident management software that is stable, easy to use, and provides efficient customer service.
June 16, 2021

Great incident management software that is stable, easy to use, and provides efficient customer service.

Mitzie Allen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

It used by all users within all departments across the entire organization. It is used to log issues and it provides accountability, tracking and centralization of data. It allows users the functionality of direct access to follow up any ticket logged to view or request any updates without having to call the Helpdesk.
  • Cannot change or manipulate data once it's added
  • Ability to view multiple tickets at once
  • Easy extraction of data
  • Inability to email multiple users with resolution
  • Unable to preview Excel or Word documents attachments
  • Inability to hide columns to allow for greater visibility of issue on screen
  • Less telephone calls or emails to the Helpdesk
  • Quicker TAT on issues based on priority
  • Easy access to reports
It allows for easier visibility of assigned tasks thus officers provide a quicker feedback or resolution to issues.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Easy to use and understand. Easy to prioritize and organize data. Excellent presentation of data.

SysAid Feature Ratings

Organize and prioritize service tickets
9
Expert directory
8
Service restoration
9
Self-service tools
8
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated