Overall Satisfaction with SysAid
It used by all users within all departments across the entire organization. It is used to log issues and it provides accountability, tracking and centralization of data. It allows users the functionality of direct access to follow up any ticket logged to view or request any updates without having to call the Helpdesk.
- Cannot change or manipulate data once it's added
- Ability to view multiple tickets at once
- Easy extraction of data
- Inability to email multiple users with resolution
- Unable to preview Excel or Word documents attachments
- Inability to hide columns to allow for greater visibility of issue on screen
- Less telephone calls or emails to the Helpdesk
- Quicker TAT on issues based on priority
- Easy access to reports
It allows for easier visibility of assigned tasks thus officers provide a quicker feedback or resolution to issues.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes