Great product.
November 13, 2021
Great product.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
SysAid is used across the organization. We use it to track service tickets and asset management.
- User interface is simple and easy.
- Categorization is customizable and flexible.
- Asset scanning very accurate.
- The agent deployment through GPO can be challenging. Unfortunately, they're retiring the simple "download windows agent".
- The app for teams is very new, it needs a lot of improvements.
- Email rules, could evolve to the usage of tags to automatically assign and categorize.
- Browser extensions.
- It helped to standarize the service accross 4 countries.
- Visibility of over 400 assets.
- Reduced the usage of different scanning and monitoring tools and the resources needed for this end.
Sysaid includes more features in the baseline product. Multilanguage (English, spanish, portuguesse, etc). It's highly customizable and ITIL aligned.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes