Me myself and SysAid
November 13, 2021
Me myself and SysAid
Score 7 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
SysAid is been used in 2 major departments under our Organisation IT and Security. As a team, it helped us to streamline our process complying with ITIL/ITSM guidelines and also helped to build more data around the tickets, and even helped to perform RCA in a quicker manner.
- Build process.
- Data and reporting.
- Managing permissions within Administrators.
- Self-service portal.
- Notification settings.
- Template and UI design of the env.
- On building data.
Zendesk doesn't comply with ITSM/ITIL guidelines and we were not able to manage tickets based on their type.
Do you think SysAid delivers good value for the price?
Not sure
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes