SysAid is easy to implement and use
November 26, 2021
SysAid is easy to implement and use
Score 10 out of 10
Vetted Review
Verified User
Software Version
ITSM+
Overall Satisfaction with SysAid
We use it for logging issues with our IT systems and asset management. We have a number of internal IT teams (ServiceDesk, Infrastructure, Applications, SQL, IntranetDevs) and our users use these applications in their day to day job functions. Issues are reported into ServiceDesk by email creating SysAid tickets which are transferred to the appropriate support teams.
Pros
- Asset management
- Full visibility for user's issue and can track, chase resolution by email with an audit trail.
- Reporting number of issues occurring daily, weekly, monthly, etc.
- IT teams can track their own workloads
Cons
- Report extracts needs to be in current versions of Excel
- Layout of the forms should be easier to manage
- IT team enjoys using it because of a very good interface.
None, we are happy with what SysAid provides for our organisation.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
Comments
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