Overall Satisfaction with SysAid
We use SysAid in our organization to track instances of problematic issues within our IT infrastructure. Some business problem we have addressed with this product is our ability to track issues and make sure that they are resolved in a timely manner. We are using this product to make it easier for us to manage issues as they present themselves within our IT infrastructure.
- Customizable
- Ease of use.
- Trackable
- Scalable
- Sustainable
- LDAP integration.
- More assistance on initial integration.
- More assistance customizing.
- Quicker Resolution.
- Tracking of issues.
- ROI
- Improved tracking of issues.
- Improved satisfaction with the IT department.
It has helped separate the workload between me and my helpdesk. Now instead of coming to me directly, they have to go through the portal first. Making it, so the system separates the tickets automatically instead of me disbursing to the correct spot myself. This has taken the burden off of me and made it easier to manage the issues as they arrive.
SysAid was a better price and offered more for ITSM than Zendesk did. Zendesk was more customer based whereas I needed more of a company-based solution. I wanted this to manage internal tickets and not for outside tickets. this helps make sure that our employees are having a good experience with the infrastructure and helps make sure everything is secure.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes