Easy to use setup Service Manegment tool
November 02, 2022
Easy to use setup Service Manegment tool
Score 8 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
Sysaid is mainly used to formalize our IT Service Management processes. Before sysaid there was no formal process and no insight in our outstanding incidents. We decided to use sysaid as it was very easy to implement but also had some options for customisation. As a plus they have a very responsive servicedesk themselves.
- easy to install \ configure
- easy to use for admins and end users
- most of the configuration is already done
- Many outdated manuals
- Support website
- Better info on add on products especially for onprem installs
- IT engineers know their workload
- streamline communication between end users and IT
- see relations between incidents and systems
In the years we have created a well filled FAQ which helps reduce the amount of questions. However we don't use any workflows for more self service task.
Easier to install \ configure
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes