Sys-Aid Review
December 06, 2022
Sys-Aid Review
Score 8 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
We use SysAid in IT and within facilities. We use it for ticket management as well as change management, asset inventory and reporting. This product has helped us manage our assets, know the software installed on systems, and the version of that software. It allows us to review it and be sure everyone is current. Our Change Management process is now automated with approvals. Each different Change type may have different approvers and once the sub-category is selected the correct template is used and emails go out to the approvers. It has helped us automate the approval process.
- Help Desk
- Change Management
- Asset inventory
- Support
- building reports
- help with building workflows
- Quicker unlock time as users can unlock themselves with the tool
- Have KB articles for users to self help
- Cloud based means no on-site server or upgrades to manage
We have struggled to implement workflows and workflow tools. Our end users are also not using the self service portal to look at KB articles and help themselves. They still prefer to call us and have us fix things for them.
We selected SyAid because it was a bit more robust. It was going to allow us to automate approvals for Change Management. We also hope to automate the onboarding and offboarding process with HR but those workflows seem to be tricky to get setup.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes