TrustRadius
Sysomos Heartbeat Review 4 of 8
Sysomos Heartbeat Review: "Manager, Marketing Communications"
https://www.trustradius.com/social-media-monitoringSysomos HeartbeatUnspecified7.830101
Updated January 24, 2014

Sysomos Heartbeat Review: "Manager, Marketing Communications"

Score 5 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction

We use Sysomos for reputation management and to gauge our share of digital voice, competition analysis, sentiment rating and authority ranking. Sysomos is used by our team's communications and social media editor, e-marketing specialist, myself the manager and interns and the information is shared throughout our organization and globally to audit and analyze our social base and the competition.
  • Ease of use
  • Dashboard views are nice
  • Easy reporting of main points
  • Detailed info on authority ranking needs work
  • Insight into your social base is lacking
  • Seems almost to regurgitate already existing info in social platforms, nothing new
  • Account management is poor -- no contact or consult with our account team.
  • Serves the purpose for reputation management
  • This is an affordable product that fits into digital portfolios nicely
  • Easy to distribute reports, educational to staff
Sysomos is lacking the robust features provided by Radian6, however it is much cheaper. It is good for departments with tight budgets. Radian6 offers more powerful monitoring tools, sentiment analysis and robust reporting functionality than Sysomos.
I am renewing b/c there is not another product that is in this price range.
Ask to see the specific dashboards of what you're looking for demoed. Lack of useful knowledge, very baseline info. However, reports come out nice of general information with nice graphics.