Sysomos Heartbeat Review: "Manager, Marketing Communications"https://www.trustradius.com/social-media-monitoringSysomos HeartbeatUnspecified8311012014-01-23T19:16:58.139Z
We use Sysomos for reputation management and to gauge our share of digital voice, competition analysis, sentiment rating and authority ranking. Sysomos is used by our team's communications and social media editor, e-marketing specialist, myself the manager and interns and the information is shared throughout our organization and globally to audit and analyze our social base and the competition.
- Ease of use
- Dashboard views are nice
- Easy reporting of main points
- Detailed info on authority ranking needs work
- Insight into your social base is lacking
- Seems almost to regurgitate already existing info in social platforms, nothing new
- Account management is poor -- no contact or consult with our account team.
- Serves the purpose for reputation management
- This is an affordable product that fits into digital portfolios nicely
- Easy to distribute reports, educational to staff