Sysomos Heartbeat Review
October 10, 2017

Sysomos Heartbeat Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Sysomos Heartbeat (legacy)

Overall Satisfaction with Meltwater Social (formerly Sysomos)

Sysomos is used to track online trends and conversation in the industry. It helps all business units keep up with current issues or events pertaining to their department.
  • Tracking online trends and conversations
  • Removing noise to only see relevant content
  • Analytics to track trends overtime and see changes
  • Expand forum capabilities, make those posts easier to read and track in platform
  • Expand Facebook capabilities - pull in more data from public pages
  • It has helped us find trends right as they start, allowing us more time to respond if need be.
  • It helps us better understand what people are saying about the industry and gives us insight into different views and ideas.
We selected Sysomos as it had the most robust feature set, and best ability to track, pull, and organize multiple conversations and topics.
Sysomos is well suited to understand trends and conversations online that are happening in real-time and in the past. It is useful for tracking campaign success online as well as competitor actions.

Using Meltwater Social (formerly Sysomos)

2 - Social Media Marketing and Listening