Faster than Radian6 and better-looking reports.
Updated May 12, 2014

Faster than Radian6 and better-looking reports.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Software Version

Sysomos MAP (legacy)

Overall Satisfaction with Meltwater Social (formerly Sysomos)

  • Identifies conversation around a product or service
  • Tests brand perceptions around the 5 W's & how (ex: who is talking about my product? where are they talking? how are they describing it?)
  • Influencer search on Twitter should be better. MAP weighs too much on the volume of a retweet, so it sees spam bots as influential
  • Like all text analytics tools, the software does not understand sarcasm in speech
  • Online word-of-mouth, understanding what percentage of the conversation is dedicated to certain terms, where the conversations take place, and a (somewhat brief) look at the demographics of those talking about the researched product/service
Radian 6 was the runner up. We selected Sysomos because the engine is slightly faster and yields better looking reports. Also, Sysomos has superior text analytics.
Would recommend examining other tools before committing to Sysomos (Map or Heartbeat)

Using Meltwater Social (formerly Sysomos)

8 - Strategy, Analytics, Social Media, New Business
  • Social Media Analytics
Analysis often cannot go beyond common sense. 1-word associations of buzzgraph lack context

Evaluating Meltwater Social (formerly Sysomos) and Competitors

Meltwater Social (formerly Sysomos) Implementation

  • Vendor implemented
This is an online Software as a Service product.

Meltwater Social (formerly Sysomos) Training

Meltwater Social (formerly Sysomos) Support

Varies person to person but generally they are helpful. The sales team is especially bright & useful in training team members for initial runs through MAP

Using Meltwater Social (formerly Sysomos)

Meltwater Social (formerly Sysomos) Reliability

The product is faster than its most relevant competitors

Integrating Meltwater Social (formerly Sysomos)

  • Ideally, the tool would allow users to manually change the sentiment returns of comments from within MAP, and MAP would save the edited version. The users could fix poor sentiment returns via crowdsourcing.

Relationship with Meltwater

Negotiations are largely based on length of contract