Powerful but Easy Insight for All Skill Levelshttps://www.trustradius.com/business-intelligence-biTableau DesktopUnspecified8.314401012013-06-21T19:44:23.624Z
June 21, 2013
Powerful but Easy Insight for All Skill Levels
Score 10 out of 101
We are widely implemented and use continues to grow as more people discover it. It has widespread adoption and very high end user satisfaction.
100 - All aspects of the university: Admissions, Financial Aid, Academic Affairs, Business Operations, IT, Student Affairs.
1 - A server admin who does this as a part of his duty; in FTE the actual number is less than one.
Evaluation and Selection
Although I evaluated Omniscope, several versions of Xcelsisus, and have since looked at Qlikview, I find that Tableau offers extraordinary power to the end user; that is, the people who know the business best. This is true and especially important for non-technical business experts.
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
The email and call support is exceptional; although I have had few problems, they are usually solved within an hour. In addition, Tableau has developed a large and knowledgeable community of users who help each other, and I find them to be among the best spokespeople for the software.