Overall Satisfaction with Wolters Kluwer (CCH Tagetik)
CCH Tagetik budgeting/forecasting/reporting is used across our organization by directors to both input budget requests and to review bi-weekly and monthly financial reports. Finance/Accounting uses CCH Tagetik to analyze income statements, payroll and statistical data. We are currently implementing consolidation which will bring in data from four different general ledger systems.
- CCH Tagetik has allowed us to create multiple hierarchies to customize numerous reporting requirements.
- CCH Tagetik provides us with the flexibility to easily create reports in-house. Each report has sparked interest in additional reports that we have been able to create with little or no outside help.
- As our business has expanded and use of "best of breed" sub-systems has grown, CCH Tagetik has provided us a means to bring all the data together and view on one report.
- We are on an older version, so some things may have changed, but some of the commands are in Italian, which can be a little frustrating (or an opportunity to learn a new language).
- Non-financial directors have wished it to be a little more user friendly. I don't think it is a problem, but in order to be flexible users may have too many choices to make.
- Formatting of reports (once again we are on an older version) could be easier.
- With the elimination of the need to distribute and collect budget worksheets and verify the calculations, CCH Tagetik has allowed our limited financial staff more time to do analysis while creating the budget.
- It is hard to put a return on investment on CCH Tagetik. The price paid for the product has more than paid for itself in my opinion. However in our case, we have not directly attributed any reduction in cost or increased revenue to the product. It has allowed the finance staff to produce and analyze many new reports which has increased our productivity and value to the organization.
CCH Tagetik uses a Excel interface which makes it familiar but adds the benefits of a central database. At the time we were evaluating, we were also looking for a cost accounting system. We were not able to find one package that provided budgeting, forecasting, reporting and cost accounting at anywhere near the price.
Wolters Kluwer CCH® Tagetik Feature Ratings
Wolters Kluwer (CCH Tagetik) Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Sure
Yes - Fix was to be put into a update.
When implementing, issues were submitted and then many times would be worked on by staff back in Italy, so that when I came in the next morning, the issue was resolved.