Item: TalentLMS
Rating: 9
Author: Nick Sainato

Use Cases and Deployment Scope

We use TalentLMS for our customer training program. As a paid product offering, it's critical that we deliver our training through a high-quality portal with lots of features and high service levels. We've deeply integrated TalentLMS into our other customer systems using the API and other customizations available through custom CSS and JavaScript. If you're looking for a highly customizable platform, TalentLMS is a great option.

Pros and Cons

Cost effective
Easy to deploy/configure/manage

Would appreciate more functionality in the area of User Certificates (e.g., ability to validate a certificate publicly, ability to lookup a user by a Cert ID, ability to extend or reissue certificates based on different requirements the second time around).
Some cross-object reporting is limited, which makes more complex report types more difficult. Most common report types are easy to pull and export.

Return on Investment

Dramatically more cost-effective than alternatives, with greater feature sets. Made our eCommerce training deployment a breeze. Hard to attribute an ROI to just the LMS specifically but it would be a high multiple in a period of just a few months.

Alternatives Considered

SAP Litmos, Skilljar, Adobe Captivate and Adobe Captivate Prime

We evaluated vendors quite a while ago so I don't remember all but there was a shortlist I've added here. TalentLMS was either significantly more cost-effective and/or had a much better feature set. This remains true today from what I've seen at a high level. I mean this when I say the choice was not difficult. Better features at a lower cost; it was a no-brainer. Improvements have happened since and costs have not changed more than is typical with a SaaS product.

Support Rating

Their support is always friendly and quick to respond. I would appreciate if they brought back the feature peer voting forum that they had before moving to a new Support site.

Key Insights

Do you think TalentLMS delivers good value for the price?

Yes

Are you happy with TalentLMS's feature set?

Yes

Did TalentLMS live up to sales and marketing promises?

Yes

Did implementation of TalentLMS go as expected?

Yes

Would you buy TalentLMS again?

Yes

Likelihood to Recommend

TalentLMS is a cost-effective, scalable platform for an eCommerce customer training platform. Their support is always friendly, and the product is feature-rich. The plans are also very flexible (you can go up or down mid-term and the difference is simply applied to your ongoing balance). Again, it's also highly customizable.

Very good, easy to use LMS at an attractive price

Overall Satisfaction with TalentLMS