TalkDesk, convenient but quality can be lacking
December 06, 2018
TalkDesk, convenient but quality can be lacking
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk for our sales and account management departments. I use it as an account executive to contact all my leads. It provides us with a convenient way to make phone calls from our computers.
- Easy to use.
- Metric and being able to review all your calls are very useful.
- Integrates with Salesforce to enable click to call on leads.
- The call quality could definitely improve. Voice fades in and out frequently on calls.
- There is a noticeable delay when someone answers my call. I often miss the first few words someone says when they answer my call.
- TalkDesk enables our sales team and account management team to make thousands of calls every day. Without that ability, the company would not be able to function.
- TalkDesk allows us to track call metrics to further improve our sales team.
TalkDesk is the only software in this category that I have used.