TalkDesk, convenient but quality can be lacking
Anonymous | TrustRadius Reviewer
December 06, 2018

TalkDesk, convenient but quality can be lacking

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

We use Talkdesk for our sales and account management departments. I use it as an account executive to contact all my leads. It provides us with a convenient way to make phone calls from our computers.
  • Easy to use.
  • Metric and being able to review all your calls are very useful.
  • Integrates with Salesforce to enable click to call on leads.
  • The call quality could definitely improve. Voice fades in and out frequently on calls.
  • There is a noticeable delay when someone answers my call. I often miss the first few words someone says when they answer my call.
  • TalkDesk enables our sales team and account management team to make thousands of calls every day. Without that ability, the company would not be able to function.
  • TalkDesk allows us to track call metrics to further improve our sales team.
TalkDesk is the only software in this category that I have used.
TalkDesk is good for when you want to make calls from a computer. But the quality and unreliability are not ideal when making sales calls.

Talkdesk Feature Ratings

Agent dashboard
8
Warm transfer
4
Call tracking
8
CRM software integration
7
Recording
8
Call analytics
8
Historical reporting
8
Live reporting
8