Amazing Product and Software. A +
Matthew Curcio | TrustRadius Reviewer
December 06, 2018

Amazing Product and Software. A +

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talkdesk is used to reach out to potential partners. [It is] Essentially being used across the sales department. It helps make calls quicker and thus more efficiently. It really is awesome because if you leave the workspace you can easily log back into Talkdesk on another device at home or on the go. I highly recommend using Talkdesk. I can't believe I have gone this long without it.
  • Calls connect all the time.
  • You can re-listen to calls.
  • You can track number of calls.
  • You can see overall talk time.
  • Talkdesk can work on strengthening the network.
  • Talkdesk can offer more numbers to call from.
  • Talkdesk can integrate with social media platforms.
  • More Sales
  • More understanding of client needs once sale is completed
  • Better organization for next Sale
  • Zoom
Talkdesk is better for long term business. Zoom is good for video but only video. Talkdesk is able to actually take a component of business and make sure that you are following up with valuable clients that way nobody falls through the cracks. This establishes long term relationships. It's great.
Talkdesk is perfect for employee performance reviews. It is perfect for working on constructive criticism. With that being said Talkdesk is really great to track the results from the first day of employment to where you currently are. Sometimes it is not always good to see how many calls a co-worker has made.

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10