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Review For Talkdesk
November 11, 2021

Review For Talkdesk

GLEN DSOUZA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk for calling and call monitoring purposes. Its easy to use and is an important tool to monitoring purposes, as most of your employees work remotely, this is the tool that help gauge customer satisfaction, resolution provided, NPS scores. Business decisions are made based on the trends post monitoring calls and helps the organisation grow based on the trends post monitoring
  • Call recordings and Monitoring on an organization stand points
  • Its integration with ticketing tools/ CRM such as zendesk and Sales force
  • Decision Making for Sales teams based on trends
  • Easy to use by installing app on phone or through laptop using the callbar.
  • NA
  • Quality Monitoring
  • Process excellence
Talkdesk as an application is easy to deploy and use, help organization to understand data analytics, which help in decision making. It can be integrated with other tools and crm. great support. Easy installation and can be downloaded on phone and used , also through. Recommended to firms having international operations, never had any down time issues.
next to negligible downtime, great support team ETA usually 30 min. easy to use by downloading the takdesk app and loggings using the company credential. Integration possible with other CRM tools and databases.
Since all calls are recorded, it helps during escalation cases where the managements can hear the call and understand the gap between the agent approach and client expectation and take a decision accordingly. We have a support team on over 100 individuals and over 500 sales reps using the application for international dialing.
Easy to use, easy to deploy, records all calls and the data is maintained. Great support, great team of engineers that can integrate the application with other in house or third party software's and databases

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Talkdesk has a system in place where all call recording are stored for monitoring purposes. Its can be integrated with other CRM such as zendesk. It is also integrated with our in house database Ops panel which stores critical parents data as we are an education company. It is easy to use and it recommended for start ups and businesses having international operations

Talkdesk Feature Ratings

10.0
Validate callers
10
Outbound response
10
Click-to-call (CTC)
10
Interactive voice response
10
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Talkdesk

4500 - We are an organization of over 8000 employees, This software is used by sales team , L1 support, L2 support, Course content, Tech ninja etc
15 - Good round the clock support for any technical issues and login issues
  • Call recording
  • Quality Audits
  • NPS and decision making
We have been using the software for over a year , i dont see any issues with continuing