November 12, 2021
Score 9 out of 10
Overall Satisfaction with Talkdesk
It’s used throughout the whole organization and it helps make calls easier to take an go through.
- Allows easily managed calls
- Easy call back options
- Easy to do transfers of calls
- Quicker access to calls
- Would like if it had more instructions
- Adding more options
- Increased call intakes
- Increased employee feedback
- Increased call transfers to better suited departments
Overall, Talkdesk is a good system for companies like mine to use. It makes our everyday tasks more fluid and easygoing. We don’t have to go through extra steps with other systems. This makes it easy because it’s all just one system rather than going back and forth.
Yes like I said in the past areas of the survey, it makes calls and transfers go by faster because it’s all on one system. I don’t have to go to multiple systems just for a couple of phone calls. It’s easy and fluid to use. I am grateful my company uses Talkdesk.
Any time I need to call in because I am confused by the next step, especially when I first started using the system and was unsure or confident in my steps, I was able to call in and get my questions answered in a timely fashion or manner. It makes my job and calls easier when you know you can have your questions answered.
- Stella Connect and by Medallia
Using Talkdesk is easier because when I need help my questions or concerns are answered almost right away compare to Stella which takes a lot longer to get feedback and almost every time you are in a time crunch or DONT want to keep a call waiting. It’s also just all-around easier to navigate.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Would you buy Talkdesk again?
Talkdesk helps with making calls a lot easier to transfer and gives a decent amount of options even though more would be nice. My company pretty much uses Talkdesk for our everyday tasks. There isn’t a day that we do not use Talkdesk so it would be really weird not using it.