Item: Talkdesk
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

It’s used throughout the whole organization and it helps make calls easier to take an go through.

Pros and Cons

Allows easily managed calls
Easy call back options
Easy to do transfers of calls

Quicker access to calls
Would like if it had more instructions
Adding more options

Return on Investment

Increased call intakes
Increased employee feedback
Increased call transfers to better suited departments

Overall, Talkdesk is a good system for companies like mine to use. It makes our everyday tasks more fluid and easygoing. We don’t have to go through extra steps with other systems. This makes it easy because it’s all just one system rather than going back and forth.

Implementation Rating

Yes like I said in the past areas of the survey, it makes calls and transfers go by faster because it’s all on one system. I don’t have to go to multiple systems just for a couple of phone calls. It’s easy and fluid to use. I am grateful my company uses Talkdesk.

Exceptional Examples of Talkdesk Support

Any time I need to call in because I am confused by the next step, especially when I first started using the system and was unsure or confident in my steps, I was able to call in and get my questions answered in a timely fashion or manner. It makes my job and calls easier when you know you can have your questions answered.

Alternatives Considered

Stella Connect and by Medallia

Using Talkdesk is easier because when I need help my questions or concerns are answered almost right away compare to Stella which takes a lot longer to get feedback and almost every time you are in a time crunch or DONT want to keep a call waiting. It’s also just all-around easier to navigate.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk helps with making calls a lot easier to transfer and gives a decent amount of options even though more would be nice. My company pretty much uses Talkdesk for our everyday tasks. There isn’t a day that we do not use Talkdesk so it would be really weird not using it.

Talkdesk Helps

Overall Satisfaction with Talkdesk