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Talkdesk is wonderful and easy to use!
Updated November 30, 2021

Talkdesk is wonderful and easy to use!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is used at our company to ensure key communication throughout the office and for outbound calls. Without our phone system, we wouldn't have the amount of business that we do today. Talkdesk is used all day, around the clock for us to engage in communication with nurses who want to work with us on emergency assignments or contract positions.
  • Easy to use
  • Convenient
  • Faster transition for phone calls
  • Saves Space
  • User Friendly
  • Making it easier to end calls when your line is constantly ringing
  • Selecting options with ring tones
  • A different screen where it pops up in the corner
  • Keyboard options to answer a call
  • Increased agent productivity
  • Increased office communication
  • Recorded history of call and call details
  • Easy of transferring calls to appropriate team
Talkdesk comes with great instructions, featuring a training video. It is user friendly and convenient to use. I give his a 10/10 rating because it really works well with our company and has less error or user error than the older phones that sit on a desk. Talkdesk makes everything easier!
The speed and ease of Talkdesk is wonderful. Everyone caught on very quickly and you are able to easily and quickly transfer phone calls and check detailed records.
We are able to review phone calls to confirm information and monitor employee work. Being able to quickly answer and transfer calls has increased the agent productivity.
Talkdesk helps us with keeping records of our employees calls. We need to know detailed information about our calls and talkedesk does an exceptional job at doing so.
N/A

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Talkdesk is used daily, all around the clock to provide key communication for our company. We use it to make outgoing calls or accept calls with reservists who are interested in working with us. Talkdesk is even used in and around the office to do communicate easily and professionally. We also use Talkdesk to keep a record of call length, and call volume which helps us succeed. We transfer calls throughout the office easily with this system. Using a "warm transfer" makes it a great way to let someone know beforehand what the call is regarding before transferring the call to them.

Talkdesk Feature Ratings

7.9
Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
10
Predictive dialing
8
Interactive voice response
7
REST APIs
5
Call scripts
5
Call tracking
10
Multichannel integration
8
CRM software integration
5
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Talkdesk

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
None
  • Transfer of Calls
  • Answering Phone Calls
  • Placing on Hold
  • N/A