Clear review on Talkdesk
November 29, 2021

Clear review on Talkdesk

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Whenever we need to connect to the customer out of India, we use Talkdesk and it is very convenient and easy to use we just need to select the country code and enter the customer number.
  • Connects to other countries easily
  • No charges need to be paid
  • Voice clarity
  • Sometimes we get connected to the customer but they are not able to hear us don’t know if there is a connectivity issue
  • Increase CSAT
  • customer retention
In our organization it is mandatory to connect with customers from Talkdesk
It is very well implemented and the speed is also good
We always use Talkdesk to connect with the customers It gives us call id and call is recorded also

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

When we need to speak to the customer every employee uses Talkdesk only it is mandatory and we also get caller id so that audit can check the details also

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
8
Outbound response
9
Call forwarding
Not Rated
Click-to-call (CTC)
8
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
9
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
9
Quality management
9
Call analytics
Not Rated
Historical reporting
9
Live reporting
Not Rated
Customer surveys
8
Customer interaction analytics
6