One of the best phone solutions!
December 05, 2021
One of the best phone solutions!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk as our phone solution for the customers to interact with our agents. Talkdesk helped us to have a very ideal phone solution with seamless integration with our helpdesk system. The IVR solution that is provided by greatly accepted and ideal for our business.
- IVR flow
- Integration with our helpdesk system and other system
- Great reporting
- Stability
- Agent callbar functions
- Bulk import options
- With helpdesk integration, we were able to reduce call handling time significantly
- The live metric dashboard helps RTM to keep an eye on the queue and manage it well
- Great reporting options help us to have enough data analysis
Custom integration feature for [the] integration [of] our helpdesk and Talkdesk.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes