Human Resources Dream
December 06, 2021

Human Resources Dream

Ashley Crews-Newton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is our go-to communication software. We implemented TalkDesk shortly after setting up our new company location and the change has been a great decision so far. There have been a few issues mostly regarding IT support issues. Call Quality seems to have improved. Occasionally call transfers can be an issue.

Pros

  • Clear and Crisp Quality
  • Easy usability and quick to learn
  • Love the traditional phone dial set up.

Cons

  • Improve on issues with call transfer issues
  • Has helped to cut down call times due to the easy usability
  • Better call Quality with inbound calling
  • Easy usability for all generations
I personally love the traditional phone dial system. As an HR agent who sometimes has to assist with the training of new hires learning the software. The traditional phone dialer seems so simple but that's what makes it easy to use for all generations, not just the younger generations. Definitely very helpful.
I do not have a lot of insight to add as to the implementation of Talkdesk as I did help train people within my department on how to use the software. I was not involved in the total implementation process. I will say that from what I did see the process went very smoothly with no complaints that I heard of.
I haven't had any special interactions with Talkdesk. I know occasionally there will be issues with logins but that is handled by each individual management department for their employees. I have heard from what others say that response time is extremely slow when reaching out via email. Generally, once someone does get back to you they are pretty helpful.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Google Hangouts (Classic), Microsoft Teams, Microsoft Excel
Talkdesk is a really great software well suited for all different age groups. Most millennials are comfortable with technology, but with the use of the traditional phone dial system it the usability is able to transfer over to being helpful to the less tech-savvy generations as well.

Talkdesk Feature Ratings

8.7
Agent dashboard
10
Validate callers
9
Outbound response
7
Call forwarding
9
Click-to-call (CTC)
Not Rated
Warm transfer
7
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
7
Call tracking
10
Multichannel integration
10
CRM software integration
9
7.8
Inbound call routing
6
Omnichannel inbound routing
7
Recording
9
Quality management
8
Call analytics
7
Historical reporting
9
Live reporting
8
Customer surveys
7
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of Talkdesk

  1. Home
  2. Contact Center Software
  3. Talkdesk Reviews
  4. User Review of Talkdesk