TaskRay, great service, easy to use, may or may not be the right solution for my company
July 30, 2015
TaskRay, great service, easy to use, may or may not be the right solution for my company
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TaskRay
Taskray was purchased as a project management solution for our Client Services team. We set up a trial subscription for a year for a small number of users. Our growing company is looking for solutions to standardize how we support our clients as they use our products. Our management team is also looking for a better way to gain insight into the progress made by their teams.
- Customer Service - TaskRay customer service representatives are consistently responsive, insightful and professional
- Salesforce Integration - TaskRay is based in Salesforce, and is easy to install and customize, if you already know Salesforce
- Easy to Use - With a quick start walk through for any first time users, TaskRay quickly educates employees on the core functions.
- Reporting - It was difficult for us to incorporate all the data points we wanted into a single high level report for our management team.
- Positive - We gained a thorough understanding of our current process and what exactly our "best practices" are.
- EPM,Smartsheet
We are still in our year long evaluation process. But TaskRay has been the easiest, and most successfully adopted tool so far. Even if we do not end up choosing TaskRay, I do not regret implementing the system or the experience working with the team at TaskRay.
The only reason we may not end up going with TaskRay is lack of templates and slightly stunted reporting features (this is mainly due to Salesforce limitations). Our organization is growing so quickly, we need to consider tools that are better able to regiment processes in a larger group of Customer Service Representatives and give management more detailed insight into those activities.
The only reason we may not end up going with TaskRay is lack of templates and slightly stunted reporting features (this is mainly due to Salesforce limitations). Our organization is growing so quickly, we need to consider tools that are better able to regiment processes in a larger group of Customer Service Representatives and give management more detailed insight into those activities.