tawk.to is our top source of contacts and sales
May 22, 2021

tawk.to is our top source of contacts and sales

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with tawk.to

We use tawk.to daily for most of our contacts. All visitors to our website can join us to chat in the popup box which takes them straight to a tawk.to chat. It is used by both our existing and prospective students/customers. It is used across our whole business and it is the main source of both contacts and sales for our company.

Pros

  • Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
  • The whisper function is invaluable for keeping colleagues updated and giving staff training.
  • The 'Ban' function is great for quick action when you have a nuisance contact.

Cons

  • It would be great to be able to quickly access pre-prepared responses directly from tawk.to.
  • It would be great to be able to link directly to email so you can send templates to contacts.
  • The whisper function
  • The ban function
  • The visibility of the query before it's sent.
  • Very positive, despite other forms of marketing, it remains our best source of contacts and therefore sales.
We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.

Do you think tawk.to delivers good value for the price?

Yes

Are you happy with tawk.to's feature set?

Yes

Did tawk.to live up to sales and marketing promises?

Yes

Did implementation of tawk.to go as expected?

I wasn't involved with the implementation phase

Would you buy tawk.to again?

Yes

It's really good for new sales staff, especially when working from home. It is possible to offer support using the whisper function and ask questions of colleagues while you're in a chat with a contact. It's great to be able to revisit chats and address tasks for them when the chat is finished. It's a great way to collect contact information.

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