Overall Satisfaction with TeamRaiser
TeamRaiser is used by our Philanthropy team to manage a Do It Yourself (DIY) fundraising website. This allows our supporters to host their own online fundraising activities, such as in celebration of a special occasion or related to a sporting or corporate event.
- Allows supporters to independently fundraise.
- Simple website design that can be adapted for a DIY website.
- Allows for easy updates and changes.
- Too many options so it can be hard to navigate.
- Requires a deeper HTML understanding to really get the most out of it.
- Would be better if the interface was similar to other original Blackbaud products.
- Increased revenue.
- More engagement from supporters.
- Reached a new audience.
- Blackbaud Sphere (Discontinued)
TeamRaiser is a bit more advanced than Sphere and is better integrated with The Raiser's Edge.
Using TeamRaiser
2 - Philanthropy
2 - HTML, basic database knowledge, website design
- Fundraising
- Engagement
- Awareness
- "Do It Yourself" fundraising.
- Accompany blood drives for those who can't donate blood.
- Recruitment of other supporters.
- Larger peer to peer fundraising events.
Evaluating TeamRaiser and Competitors
Yes - Sphere: Friends Asking Friends. Decision made before I joined but TeamRaiser was purchased along with Luminate Online given the discontinuation of Sphere.
- Product Usability
- Vendor Reputation
- Existing Relationship with the Vendor
I did not make the decision.
TeamRaiser Implementation
- Third-party professional services
Blackbaud
Change management was minimal - N/A
- Overall understanding of the product.
- New to the organization.
TeamRaiser Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
No - Not necessary. Regular support is great!
Blackbaud chat support is a great resource and is able to evaluate screenshots to provide immediate and useful support. Recently, while making changes to better serve corporate donors, we implemented changes to our donation forms and support was able to provide step by step instructions that led to successful implementation.
Using TeamRaiser
Pros | Cons |
---|---|
Well integrated Consistent | Unnecessarily complex Requires technical support Slow to learn Cumbersome Lots to learn |
- DIY fundraising.
- Peer to peer events.
- Design changes.
- Reporting is overly complex.
Yes - It works well and can have a responsive design. The only drawback is personal fundraising pages images not appearing in responsive mode on mobile.