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EasyTeams
March 14, 2018

EasyTeams

John Dopson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Teamviewer provides an easy solution by which I can remote into the laptops of consultants when they are doing on-site work for us remotely on our off-site infrastructure.
  • Teamviewer provides a very easy pass key based authentication system by which you can remote into the host machine.
  • It provides a very simple to set up a sharing session
  • Provides a very simple to install executable
  • Maybe it could provide a prompt for when you would like to allow control of your machine before passing keyboard and mouse control
  • Some optimizing for slower speed internet connections to make it more usable over something like a MiFi connection
  • Overall I it's think positive as it saves time and is very easy to use.
I think it compares very well, teamviewer is used mostly because of its ease of use and quick setup. Also, the vendors seem to use it also and makes for a very affordable and quick solution.
It is very well suited for ad-hoc sharing and has very easy links to be shared with remote users when you need to take control of their machine for remote support.

TeamViewer Feature Ratings

Remote Administration
7.7
Screen sharing
8
File transfer
7
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8

Using TeamViewer

12 - IT , technical and tech support staff.
help desk
  • remote support
  • collaboration with junior technical staff
  • control of remote network equipment through a serial connection on a remote laptop
  • it might replace our corp standard for laptop and remote user support
It has been very useful so far.

Evaluating TeamViewer and Competitors

  • Price
  • Product Usability
  • Existing Relationship with the Vendor
We followed our standard methodology.

TeamViewer Implementation

TeamViewer Support

overall good support
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
None
Overall it has been good but nothing exceptional comes to mind.

Using TeamViewer

ease of use
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • remote login
  • remote control
  • file transfer
Yes - works pretty well