TeamViewer, a great solution for a company that needs Full Remote Access
March 28, 2018

TeamViewer, a great solution for a company that needs Full Remote Access

Brandon Holbrook | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

When a client would call me and need help with their computer I use TeamViewer to easily connect to their machine. It allows me to see the configuration of their machine-like firewall, disk space usage, Anti Virus status, and if the OS is up to date. TeamViewer also allows me to transfer files to their machine to restore backup files they requested. TeamViewer is my go to remote access solution.
  • Remote access
  • Unattended access
  • Snapshot of machine health
  • Proactive monitoring of a machine
  • The constant updates that I have to do to keep versioning of remote client and support client.
  • Sometimes the remote TeamViewer Client doesn't start when Windows starts.
  • TeamViewer has been used by some bad actors to scam people. I think TeamViewer could be a bit better at mitigating this.
  • TeamViewer is critical for supporting paying customers.
  • The business licensing is a bit expensive but it's worth it if you have enough business coming in via remote access.
  • TeamViewer has had a positive impact on my business and has allowed me to offer proactive remediation.
I'm very comfortable with TeamViewer and I've used them for a long time. I moved from LogMeIn before and I moved to TeamViewer because of the ease of use that TeamViewer provided. The customer facing experience for TeamViewer was also a big factor as to why I chose TeamViewer over the others.
It's well suited when a customer calls needing help with their computer. TeamViewer can be used to access the problem machine and quickly fix the problem. It is also well suited to proactively see the status of a computer at any given time. TeamViewer can be installed on Mac, Windows, and Linux so it is well suited for businesses will all different types of OS.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
10
Instant message
4
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
8
Centralized management dashboard
6
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
7
Multi-platform remote control
10