TeamViewer is a star performer!
Updated July 06, 2021
TeamViewer is a star performer!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer is being used for the IT department. It facilitates the remote control of laptops and desktops regardless of whether the computers are inside or outside of our firewall.
- Remote connection to any laptop, desktop or iPhone /iPad.
- Works well on bandwidth limited connections.
- Easy and secure to use.
- The GUI for the latest version seems less intuitive than previous versions.
- Saves the IT department a great deal of time.
- Over the Internet sessions save time as there is no need to be concerned with VPNs, etc.
I have used numerous remote PC software solutions and TeamViewer is clearly the best that I have used. It is simple, secure and easy for end users to handle. It works well over the internet without a VPN, unlike SMS. It also works well with all monitor sizes and dual monitors. With some remote control software is not easy to switch monitors. End users feel comfortable being able to control the incoming connection with a userID that remains the same and a password that changes from session to session.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
TeamViewer is primarily used on our laptops and desktop computers for remote support. The implementation is easy. I am also going to try using it on iPhone and Ipad devices.
WE haven't used this feature.
TeamViewer Feature Ratings
TeamViewer Security and Support
I have not purchased premium support for this product.
TeamViewer - An amazing tool that works flawlessly at a reasonable price for an Enterprise solution.
TeamViewer is a very powerful remote support tool. It has great flexibility and works flawlessly without the need for VPN sessions, etc. It also works well as a Service so that one can remote control a device that doesn't have an end user controlling. I would highly recommend it.
Using TeamViewer
20 - Our organization primarily uses Team Viewer to provide remote support to end users. It is a very capable tool as it allows the support staff to change user accounts during the remote session.
2 - WE have two staff that support the use of Team Viewer.
- Remote Support
- Our organization uses TeamViewer to remote control a few servers that do not have easy access to Remote Desktop Client.
- I would like to use TeamViewer to support end users with iPad and iPhone devices.
Evaluating TeamViewer and Competitors
Yes - We were using the remote tool within Microsoft SCCM. Which was not a very reliable product and required VPN for it to work. TeamViewer blew it out of the water.
- Price
- Product Features
- Product Usability
The product feature set as well as a reasonable price for an enterprise solution is what sealed the deal.
I wouldn't change anything.
TeamViewer Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I did not purchase premium support, as the experience that I have had without it covers our organizations needs.
One the few occasions that I have needed to place a support call, I have always had an positive experience.
Using TeamViewer
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- I really like the security provided through the system of having a Session ID For each device and a unique password for each session that is always changing. This give both the end user and the support staff peace of mind.
- None
Yes, but I don't use it