TeamViewer is a must have in your Technology Tool Kit!
February 11, 2019
TeamViewer is a must have in your Technology Tool Kit!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We used TeamViewer for our Remote users for support. We had issues in supporting the remote users and trying to access with Remote Desktop with VPN. TeamViewer made that process easy! I have had many instances of users either working from different states, at conferences, etc. They have needed immediate help with issues. TeamViewer was my only option and first choice for support. This product does exactly what it is built to do.
- Remote access from anywhere as long as you have an internet connection.
- File Sharing is simple and easy
- Ease of Use for any users and is not dependent on experience or technology knowledge.
- Chat is a great feature when both users are limited in telephone or cellular access.
- None that I have noticed.
- No negative impact only positive. This has made my remote support seamless.
TeamViewer Feature Ratings
Using TeamViewer
10 - Business Office, IT, HR, and Communications.
2 - Our IT Department uses this on a daily and are experienced with Remote Desktop tools.
- Out of state Users
- Remote/Work From Home Users
- IT Department Members
- None
- We use it at the capacity our organization is setup.
Evaluating TeamViewer and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
TeamViewer Implementation
- Implemented in-house
Change management was minimal - I have the pleasure to test and implement products and services as needed.
TeamViewer Training
- Self-taught
Easy as pie! Yes for those with knowledge of desktop remote access.
Configuring TeamViewer
TeamViewer Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support understands my problem Support cares about my success | None |
No
The functionality of the product for my purposes does not require me to purchase the support. Basic support is sufficient for my needs.
The support ID for my desktop app was not working. I received and error that my machine was using a duplicate ID. I was not able to reset it, so the Support team pointed me to a KB Article. The article helped me resolve the issue quickly. The support to having the knowledge of what KB would help was essential to my success in resolving.
Using TeamViewer
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Remote desktop function is simple and easy to use. Just provide or receive the ID and Password and off you go.
- Sharing screen and switching between users was simple as a click of the button.
- Remote desktop into systems is easy.
- I do not use all the functions of the product so nothing that I use is difficult.
Yes - Its easy to use, I am not a fan of the mobile app because of the size. I rather use my laptop to access mobile clients. However the mobile app does give me a quick access to see clients and access before using the laptop to work.