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Quality Software
Updated July 19, 2022

Quality Software

Troy Alcorn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is mainly being used to support clients with questions and basic issues that do not need an on-site visit. This saves the customer and technician hrs and resolves issues much faster.
  • Remote control is quick and easy allowing smooth service calls
  • Installation is simple and customizable
  • Limiting the number of host machines I can save in my account listing is a big negative. I understand limiting the number of concurrent users, but just having them all on my list doesn't affect anything but my time trying to keep all my customers updated in a spreadsheet.
  • TeamViewer has saved money and time traveling to customers, wear and tear on vehicles and allowed more service calls to be completed in a shorter amount of time.
  • I suppose you could call it a negative that you can't really justify charging the same as an on-site service call, at least I can't.
Teamviewer does everything the others do, if not more, but the cost was much better at the time of our purchase. I don't know what the price difference is currently.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

It has given one platform to use
We haven't
The software is better and more flexible than it's competitors. It works really well in a residential environment where the users are not very knowledgeable about computers. The icon is easy to identify and the ability to customize it with your own logo and message is comforting to the end-user.

TeamViewer Feature Ratings

Remote Administration
8.9
Screen sharing
10
File transfer
9
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8

TeamViewer Security and Support

I did not
Have set user passwords and set standard procedures for customers with and without access approval requirements
I would have to check other options to make sure the pricing isn't out of line

Using TeamViewer

It is very easy to use and straight-forward to set up if you need complete control or to give the end-user control of your access.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Remote access for your desktop or any desktop via website
  • chat is simple to communicate with end-user if needed.
  • "Swapping sides" so you can show them your desktop
  • controlling the number of users is a bit difficult (different accounts allow different #s of endpoints)
Yes, but I don't use it