TeamViewer is a must for virtual teams!
Updated July 21, 2022

TeamViewer is a must for virtual teams!

Tracy Rumsey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is used weekly, sometimes daily for helping other team members with computer issues. It's a great help with the implementation of new software and training. When a new contractor comes on board, the onboarding process can be overwhelming, and being able to see their computer is a huge help with installation and going forward.
  • User friendly.
  • Uses little bandwidth.
  • Fast log on.
  • installation of software
  • One-time sign-ons.
  • Changing their policy of lock out after so many uses.
  • Reduction in costs.
  • The program is free for personal use which is helpful for contractors that work from home.
  • Yearly cost is high and not cost-effective unless using daily for entire team.
  • Zoom
TeamViewer is much easier to use than Zoom. It has just enough features and is simple to install. It really works well for those that are not computer savvy.

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

We have used the desktop version and find it great to implement. We have not used the mobile feature.
We have not used any of these features.
They are super easy to use. They have a tendency to lock out users after too many uses.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

TeamViewer Security and Support

We have not purchased support for Teamviewer. If we have an issue with the software, we will typically change computers and it seems to work.
Yes, if we were planning many training sessions or webinars. TeamViewer is higher priced than other computer sharing programs. For small businesses, we need to watch our costs and use what give us the best bang for our buck.

Using TeamViewer

7 - The marketing campaign implementation team and HR team members uses TeamViewer. These users will share screens with others in the group as well as help new contractors with software and other training portals.
30 - We use TeamViewer as needed. We don't have a regular/recurrent need for the software.
  • Onboarding
  • Training
  • New account implementation
  • Computer help/IT type functions
  • ACT program glitches
  • Webinars
  • HR meet and greets
We really enjoy the user friendly aspect of TeamViewer. We have a variety of skill sets on our marketing team. Some Independent Contractors are very computer savvy and some are not. Its great that we all can use a program that fits everyone.

Evaluating TeamViewer and Competitors

Yes - Free Conference call, Go to Meeting and Log me in. We wanted a program that required less commitment. If we have a new project, we can sign up with teamviewer for 1 month to complete our project. With most computer sharing programs, you are required to sign up for one year. We don't really need that for our company. Free Conference call did not really have the reliability needed for our team.
  • Price
  • Product Usability
  • Prior Experience with the Product
Our number one decision was usability. We needed for our team to be able to install and use within a 15 minute window.
If someone is struggling with a software program, we want them to be able to jump onto a call and share their screen with someone for help.
We don't want our team to struggle with computer issues or software.
We might take the time to test other options before choosing one computer sharing program. We found TeamViewer, liked the software and had our team use it and did not look back. Its our go to computer sharing program.

TeamViewer Support

We really have not had much need for support from TeamViewer. They answer questions quickly and are helpful in directing us when needed for installation help.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Quick Initial Response
None
No. We did not have a need for premium support.
Teamviewer helped our team with installation. We had a person that was using an older operating system and just could not seem to install the software, Teamviewer support was able to give us an older version of their program to install.

Using TeamViewer

Teamvierwer is so easy to use. You install the software which takes about 2 minutes, give your code to someone or have them give you their code and we are able to connect.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Computer sharing
  • Team meetings
  • Webinar type functions
  • Logging on to teamviewer as a personal user - free program was difficult - they count the number of uses
  • Using a Mac computer for some users has not been easy