Telnyx is a Big Fish
May 14, 2021

Telnyx is a Big Fish

Jonathan Aguiar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Fax

Overall Satisfaction with Telynx

We use Telnyx across our organization for DID provisioning and troubleshooting. We are a fax company so having access to knowledgeable telephony technicians is important.
  • Responsiveness: Typically quick to reply to technical support chats.
  • Availability: Large team accessible via email, chat, and phone.
  • Innovation: Regularly adds and tweaks features on the web portal that always looks clean and modern.
  • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
  • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
  • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
  • Availability to troubleshoot fax issues.
  • Large pool of available area codes.
  • Automated communications: Porting updates, new number acquirement, etc.
  • Positive mostly: The easy-to-use interface and availability of numbers has resulted in us using Telnyx as our primary carrier.
T38 is our secondary carrier. They aren't listed in the available list. Telnyx has a larger number pool and easy to use interface. Although, T38 has the upper hand with fax troubleshooting.

Do you think Telnyx delivers good value for the price?

Yes

Are you happy with Telnyx's feature set?

Yes

Did Telnyx live up to sales and marketing promises?

Yes

Did implementation of Telnyx go as expected?

I wasn't involved with the implementation phase

Would you buy Telnyx again?

Yes

Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.