Tenfold is a great way to get the make the most out of your time at work!
August 24, 2017
Tenfold is a great way to get the make the most out of your time at work!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Tenfold
We are using tenfold in the Business Enrollment Department here at Wayfair.com. It helps us effectively reach out to more leads, to determine if they are businesses or not. It provides a way for us to make more calls, as well as document what we did on each call for future reference.
- It tracks our calls very well.
- It provides a way for our company to know what the last person did on the call by wrapping each one.
- It has click to dial, which makes our call count faster, allowing us to make more calls during the day.
- It provides local presence, which gets more people to answer our phone calls.
- Sometimes it is annoying when click to call doesn't work, but it normally works pretty well.
- Tenfold used to have a lot of glitches, but I have been using it for about a year and a half, and it has come a long way.
- Sometimes it doesn't save the call wraps which loses our data for us.
- Way to productively follow up with customers.
- The only negative is when tenfold is down and we lose productivity waiting for the issues to be resolved. This doesn't happen very often anymore.
The only other product I've used is Sugar, and this definitely is a way better product.