Overall Satisfaction with Tenfold
Tenfold is being used as a third party integration system between our Nextiva VOIP System and our CRM Salesforce. It hyperlinks the phone numbers within the Salesforce system to be able to auto call right from Salesforce, which dramatically saves time on having to add a phone number manually into your VOIP system. It also allows us to quickly add notes in a pop out window to save time on duplicate entry.
- Hyperlink Phone Numbers - It helps as every second counts when you are doing hi-volume sales calls.
- Integration of Notes - Eliminates redundancy of note taking and again speed is everything.
- Reports - Able to track all users very quickly and has great graphs and charts to identify problem areas that need to be addressed.
- You may want to offer different colors of the APP.
- You may want to offer an on and off button for the pop out window.
- We have been able to close 5% more deals as we are making far more calls!! ROI is huge!!