Great Product!
September 14, 2017
Great Product!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Tenfold
At Trading Advantage we use Tenfold across the board. From brand new sales trainees all the way up to upper management. The process is extremely streamlined this way and we are able to focus on our clients rather than back office issues such as the phone system. On occasion Tenfold has been delayed but a simple fix to this has been found to manually log out and log back in. Each individual rep would need to do this. Overall it has been a great experience!
- Saves the sales floor a ton of time on the front end so we are able to reach out to more prospective clients.
- The ability to sync Tenfold with our CRM made it that much easier.
- Inbound and outbound calls that pop up on your monitor make it much easier while notating a previous call to know who is on the line as well.
- Having the ability to track metrics at any given point in time is excellent as well.
- The Tenfold pop up can get a bit annoying while trying to do something else on that page.
- Sometimes it will be delayed or stop working altogether.
- Instead of having to track metrics on the actual website, maybe throw them onto the pop up since it's already there.
- Ability to focus more on the sales aspect rather than taking time to dial. More sales = More money
- Having the tenfold pop up allows you to know who's calling while doing something else as well.
- Tracking time spent on with prospective clients as well as current clients helps stay on a straight line approach rather than getting too off subject.
- Only negative would be when there is a hiccup or tenfold crashes you have to go back to the old fashioned dialing.
My past companies have not used any sort of dialer like Tenfold. Once I began using it though I would not ever want to go back to the old way. Whether it just be clicking on the number or the ability to track your metrics as opposed to guessing, this process is second to none.