Great for growing Sales Team
October 19, 2017
Great for growing Sales Team
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Tenfold
Tenfold is used across the Wayfair B2B Sales Org to intergrate call metrics, notes and opportunity creation to Salesforce. It is our most utilized tool in tracking enrollment and sales teams. Prior CEM tools proved and CRM were not scalable with our rate of growth and Tenfold's user friendly interface has greatly increased call production and opportunity generation on Sales Teams and provides a great real time view or production for Sales Managers.
- Real Time Data
- User Friendly Dashboard and Floating UI
- Unparalleled Customer Service
- Flexibility and willingness to implement improvements based on customer feedback
- Floating UI will innfrequently pop out without cause.
- Small inconsistencies with data between Tenfold and SFDC
- Dashboard not easily customizable to frontline users
- 30% increase in connections after full implementation
- Dashboard provides fun, light-hearted high level view of production metrics in real time, generating healthy competition
- Responsive customer service has reduced down time or data lapses due to faster correction of issue than prior software.
Prior products have proven insufficent for our current sales bandwidth. Frequent failure and slow response led to loss of faith in the product and diminishing production metrics and usable data. Tenfolds interface, floating UI and Dashboard has created a seamless workflow for our front line salespeople and provides sales managers a user friendly view of data in real time.