Overall Satisfaction with Tenfold
Working in an office, call counts (plus inbound vs outbound), and call duration, can all be tracked and compared to co-workers, and this allows work to be far more quantifiable. Lastly, the product is extremely versatile and feature-rich, so that each person can use it how they see fit. We are metric based so the tracking is a great way to look individually, by teams, demographically is a huge benefit.
- Pulling contact numbers from salesforce
- Tracking Quality connects
- Disposing calls
- Too many times there is a glitch in the connect-ability of calls
- During high call times, the system seems to struggle to depose calls (focus in this area would be great as it currently affects efficiency).
This was a corporate decision