Overall Satisfaction with Tenfold
We use Tenfold for our sales department. We display live call metrics on a TV scoreboard, which helps to gamify calls among the salespeople. I believe there could be quite a bit of customer service use as well, which we might move to as we handle more RMA/support issues. Tenfold is useful for making sure Salesforce notes are used as a tool, rather than an extra task.
- Easy to set up. It has been the smoothest implementation I've been a part of.
- Intuitive UI increases user adoption and decreases training time.
- The only solution for entering Salesforce calls that doesn't feel like a chore.
- Occasional ghost calls
- Unable to update data if connection to phone system is interrupted
- Occasional issues with call timer, less than once a month.
- Increase in calls logged in Salesforce, and less time to enter the notes.
- Improved follow up.
- Increased user competitiveness.
I've tried the CTI of a couple of phone systems that were very lackluster. Tenfold costs a little more than the often included integrations, but is the only one that seems to not make it a hassle to do so. I don't do much on the day to day sales anymore, but always add notes to a call I might take because it doesn't take any time.