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User Review: "Tenfold is Great!"
https://www.trustradius.com/contact-centerTenfoldUnspecified7.971101
Robert Cohen profile photo
April 25, 2018

User Review: "Tenfold is Great!"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenfold

Tenfold is used to help us as an organization more easily dial out to our customers and be able to record our findings from each and every call. It is being used across the whole sales department currently and it may be expanding out. It addresses the problem of being able to quickly dial out.
  • Integrates with Salesforce easily
  • Reporting statistics for calls
  • Easily syncs with my contacts and caller recognization
  • Sometimes issues with the time of calls
  • When it crashes, it takes too long to get back up
  • Sometimes it will dial multiple times on one click
  • Speed is key, so the more calls we make, the greater potential for sales we have.
  • Helps us differentiate the high performers vs. low performers
  • The customer support team helps so our IT team can focus on other tasks
Tenfold is definitely suited for any sales organization where outbound calls are generally important and used daily. It is helpful in the organization of calls and the recording of phone metrics. The best part of Tenfold is how it is very easily integrated with Salesforce to help us navigate through our day.