Item: TestComplete
Rating: 8
Author: Yury Vakhatov

Use Cases and Deployment Scope

The main usage of the tool is automation of our regression testing. However often we use it to quickly solve some tasks where user actions required to be automated. Despite the fact that we are the bank, we develop a number of own applications like Internet-bank for web and mobile platforms, custom modules for our CRM system etc. TestComplete is used only by our QA department.

Pros and Cons

Great object recognition. We can get an access to the most of properties and methods of GUI controls.
Support of Python programming language expands native TC functionality with third party libraries.
One testing platform for web, mobile and desktop applications.

Works relatively slowly during test runtime. Especially with iOS applications.
Poor options for log export. Only .mht is supported.
Unable to use variables within Objects in Stores.

Return on Investment

Not sure we can speak about ROI regarding test automation at all. What exactly I can talk about -- QA people became free from hard and routine regression testing and got a time for another projects.

Alternatives Considered

Selenium and Appium

Selenium provides the best speed of testing.

Other Software Used

LoadComplete, Selenium, PyCharm

Likelihood to Recommend

TestComplete is well suited for scenarios, which required simultaneously interact with different type of applications - desktop, web, mobile.
Also it can be useful for QA-personnel without programming skills to quickly automate not very complex scenarios.

Users and Roles

8 - Quality Assurance

Support Headcount Required

1 - Basically you should understand software test automation process and better if you know one of the program languages and can use it for scripting.

Business Processes Supported

Regression testing automation
UX automation

Innovative Uses

We have created bots for one specific task, which requires multiple users do monotone actions for a long time.

Future Planned Uses

We are going to use it for testing of our Android application

Likelihood to Renew

Products Replaced

Key Differentiators

Price
Product Features
Product Reputation
Prior Experience with the Product

Keyword Tests and support of Python

Evaluation Lessons Learned

Nothing to change at the moment.

Implementation Rating

If you develop a mobile application and your testing process goes in cloud, probably you will face a problem - how to implement a stable connection between your mobile devices and testing servers.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes - Firstly we implemented the Web module, then Mobile module and the next stage is a module for Desktop applications.

Change Management Lessons

Change management was a small part of the implementation and was well-handled

Implementation Issues

Our testing environment is 100% virtual, and it was rather tricky to properly setup all infrastructure (network, servers, storage etc)

Support Rating

People of TC support are smart and fast.

TestComplete Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using	Lots to learn

Easy Tasks

Name mapping. Especially started from version 12.4 - you can simply use copy/paste feature while you create or edit your objects.
You can create a data driven variables, based on tables (csv, excel)

Difficult Tasks

Object storing (e.g. the whole web page) performs rather slowly.